If your previously saved preferences are not working properly after you restore them, or you start to notice any malfunction, we recommend you reset the preferences again.Test all pen and button functionality before restoring any preferences that you may have backed up.Open the Wacom Tablet properties: => Start => All Programs/All Apps => Wacom/ Wacom Tablet folder => Wacom Preferences/Wacom Tablet Properties. If you receive an error message, please take a screenshot.This does not apply to Wacom Pen Computers. Avoid using USB hubs, keyboard/monitor ports or docking stations, as they can cause inconsistent behavior. Note: Make sure your tablet is connected directly to your computer.Once the installation is complete and the system has performed the automatic restart after the driver installation, reconnect the tablet.Run the downloaded installer and follow the steps.To ensure that the installation does not get blocked, please disconnect from the internet and disable the Windows firewall, and any additional security software you have installed.Important: if you have an Intuos 3 or a 1st generation Cintiq 21UX (DTZ-2100) the latest driver compatible with your tablet is 6.3.15-3:.Once the computer has restarted, download and install the latest driver for your device from:.Uninstall any Tablet, Wacom Tablet or Bamboo entries from this list.Open the Control Panel => Programs and Features.If your tablet is connected via Bluetooth, ensure that the tablet and the Bluetooth on your computer are turned OFF.If you are using a Wireless Kit, remove the USB dongle from your computer.Disconnect the tablet from the computer (Cintiq, Intuos Pro, Intuos and Bamboo users only).This applies to Companion 1/ 2 and MobileStudio Pro devices. Note: Wacom Pen Computer owners will need to skip step 1. To reinstall the Wacom driver, follow the steps below: Make sure you know the username and password of the administrative user account of your computer.A restart will be required after installing the driver, please ensure you have closed and saved all your work before following these instructions.Please ensure you have backed up your preferences before proceeding. This process will remove any Wacom preferences you may have configured.Let them know if it worked, say 'thank you', and give them an upvote! If someone solved your problem, don't just dip out. And be constructive when giving advice or correcting someone. Respect others, either the input they give, questions that might sound "stupid", or when they share their work. Ask for help, and we will try to do our best to help you. But if you present an issue that the community needs to hear about, then you can inform us in a calm manner.
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Venting to this subreddit, with your negative opinions about Wacom, will literally do nothing. You can ask for as much help as you want, but we don't make the changes at Wacom. We can all get frustrated sometimes, even at Wacom. And include exact tablet/cintiq models, instead of just saying "Wacom tablet". If you make an Art Post spamming your socials in title and body, multi-sub posting, and too frequent advertising of your work/product, will result in removals.įor product recommendations, please flair it as "Purchase Advise". Not engaging with the community will cause removal. Start your art post with a question, ask for critique, tell us what you struggled with, etc. If you had a question or issue that was successfully answered, then please change the flair to "Solved".įirst, we try to keep this sub family friendly, so please avoid posting any nsfw art, and no meme/joke art. Use Flair to mark the title of your posts appropriately. Its obvious why you're here, so avoid the word 'Help' and any exclamations/caps usage like "NEED HELP!" Just saying, "what do I do?", (and anything similar) is not a good title. Explain, in full detail, your specs like Operating System (Win7/Sierra/etc), Tablet/Cintiq (sku/model), Driver version, software, and cables you're using. DARK MODE NORMAL THEME Home hot new top RulesĪll posts need to be descriptive, ESPECIALLY technical or compatibility issue submissions.